Grand Chancellor Townsville Hotel

ex. Holiday Inn Townsville

334 Flinders Street, Townsville, Australia, 4810  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Grand Chancellor Townsville Hotel

Free Wi-Fi

Free Wi-Fi in public areas

Parking

AUD 15 per day

Luggage storage
Late check-in/ -out
Food/ Drinks

Bar/ Lounge area

A la carte restaurant

Shuttle

Paid city shuttle

Fitness/ Gym

Fitness center

Swimming pool

Indoor swimming pool

Infinity pool

Overview

The stylish 4-star Grand Chancellor Townsville Hotel is set in a shopping area minutes away from SS Yongala Dive Site, Royal Australian Air Force Townsville Museum and Ashworth's Treasures of the Earth. The building was renovated in 2010.

The hotel is notable for the convenient setting not far from a lagoon and a rainforest as well as a museum, a sanctuary and a theater. The center of Townsville is 6 km away from the venue.

This hotel is conveniently placed close to a stadium, an oceanarium and a racetrack.

Grand Chancellor Townsville Hotel is within a 10-minute drive to Townsville International airport.

Rooms

The hotel offers 200 luxurious rooms equipped with Wi-Fi, a living area, multi-channel television, pay television and a work desk and featuring a panoramic view over the sea. Some rooms come with a view of Castle Hill and the Coral Sea. They are fitted with a small fridge, an electric kettle and a microwave as well as en suite bathrooms with a shower, dressing gowns and complimentary toiletries.

Eat & Drink

Breakfast is offered in the restaurant every morning. The property features a lounge restaurant serving French dishes. Guests can share a meal in Cowboys Leagues Club and Cafe Bambini, located about 50 meters away.

All visitors are offered a full breakfast for a fee. 

Services

The hotel offers cars for rent to explore the local sites.

Relax

On-site children facilities feature cribs and meals. For active guests fitness classes and a gym are provided.

Internet

Wireless internet is available in the hotel rooms for free.

Guest Parking

private parking is possible at a location nearby (reservation might be needed) at AUD 15 per day.

The staff at the hotel speaks English, French, Portuguese, Japanese, Chinese, Korean, Bahasa Indonesian.

Year renovated:   2010.  Number of floors:   20.  Number of rooms:   200.

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Facilities

General

  • Free Wi-Fi in public areas
  • Paid on-site parking
  • 24-hour check-in
  • 24-hour reception
  • Non-smoking rooms
  • Children are welcome
  • Safe deposit box
  • Smoke detectors
  • No pets allowed
  • Lobby
  • Currency exchange
  • Luggage storage
  • Elevator
  • Rooms/ Facilities for disabled

Sports & Fitness

  • Golf course
  • Fitness center
  • Tennis

Services

  • Paid city shuttle
  • Paid valet parking
  • Room service
  • Bell staff/Porter
  • Car rental
  • Dry cleaning
  • Self-service laundry
  • Wedding services
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance

Dining facilities

  • Paid breakfast
  • Continental breakfast
  • In-room breakfast
  • A la carte restaurant
  • Lobby bar

Meeting facilities

  • Business center
  • Conference room
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Babysitting/ Child services
  • Children's menu

Leisure facilities

  • Infinity pool
  • Indoor swimming pool
  • BBQ facilities

Room view

  • Sea view
  • River view

Room facilities

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Paid in-room safe
  • Mini-bar
  • Tea and coffee facilities
  • Connecting rooms
  • Sitting area
  • Rollaway beds
  • Ironing facilities
  • In-room desk

Bathroom

  • Shared bathroom
  • Steam shower
  • Room toiletries
  • Hair dryer
  • Towels

Self-catering

  • Mini-fridge

Bedroom

  • Pillow menu
  • Down comforter

Media

  • Paid movies/Video
  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-in

  • from  3 pm

Check-out

  • until  11 am

Children and extra beds

  • One child under the age of 2 may stay for free in a crib. 
  • All children under the age of 19 may stay free of charge when using existing bedding. 
  • Maximum capacity of extra beds in a room is 1. 

How to reach hotel

hotel Grand Chancellor Townsville Hotel Townsville location
Show big map »

Hotel Address:

334 Flinders Street, Townsville, Australia, 4810

Get directions
City Center
  • Townsville
    3.6 mi
Airports
  • Townsville International (TSV)
    3.5 mi
Restaurants
  • Cowboys Leagues Club (cuisine: Australian)
    100 ft
  • A Touch of Salt (cuisine: Contemporary)
    300 ft
Parks
  • Reef HQ
    900 ft
  • Museum of Tropical Queensland
    1500 ft
Beaches
  • The Strand
    2800 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  11 am
  • Year renovated:
    2010
  • Number of floors:
    20
  • Number of rooms:
    200

Hotel Awards

AustralianHOTEL AWARDSHighly RecommendedTownsvilleGrand Chancellor Townsville

According to guest reviews, the hotel has been rated as
Best Family Hotels in Australia

Use Badge

Rooms and availability

Grand Chancellor Townsville photos Room
Standard Double Room
Bed type: King-size bed or 2 Single beds or Twin beds
Size: 295 sq. feet
Check Prices
  • Air conditioning
  • Private bathroom
— Less information+ More information
Room facilities
    Grand Chancellor Townsville photos Room
    One-Bedroom Apartment
    Size: 585 sq. feet
    Check Prices
    • Air conditioning
    • Shower
    — Less information+ More information
    Room facilities
      Grand Chancellor Townsville photos Room
      Executive Double Room
      Bed type: King-size bed
      Size: 295 sq. feet
      Check Prices
      • Air conditioning
      • Private bathroom
      — Less information+ More information
      Room facilities
        Grand Chancellor Townsville photos Room
        Executive Suite
        Size: 585 sq. feet
        Check Prices
        • Air conditioning
        • Shower
        — Less information+ More information
        Room facilities

          How to reach hotel

          hotel Grand Chancellor Townsville Hotel Townsville location
          Show big map »

          Hotel Address:

          334 Flinders Street, Townsville, Australia, 4810

          Get directions
          City Center
          • Townsville
            3.6 mi
          Airports
          • Townsville International (TSV)
            3.5 mi
          Restaurants
          • Cowboys Leagues Club (cuisine: Australian)
            100 ft
          • A Touch of Salt (cuisine: Contemporary)
            300 ft
          Parks
          • Reef HQ
            900 ft
          • Museum of Tropical Queensland
            1500 ft
          Beaches
          • The Strand
            2800 ft
          Hotel information
          • Check-in:
            from  3 pm
          • Check-out:
            until  11 am
          • Year renovated:
            2010
          • Number of floors:
            20
          • Number of rooms:
            200

          Hotel Awards

          AustralianHOTEL AWARDSHighly RecommendedTownsvilleGrand Chancellor Townsville

          According to guest reviews, the hotel has been rated as
          Best Family Hotels in Australia

          Use Badge

          Grand Chancellor Townsville Location

          Legend
          • Current hotel
          • Hotels nearby
          • Other hotels
          • Airports
          • Underground stations
          • Train stations
          • Parks
          • Tourist attractions
          • Museums
          • Convention centers
          • Stadiums
          • Food and meals
          • General

          Hover above the icons to see hotel photo and details.

          Click the hotel to go to the main hotel page.

          Route Planner
          Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

          What's nearby

          Tourist attractions

          • ReefHQ Aquarium - 700 ft

          Popular areas

          • Castle Hill - 1.2 mi

          Convention centers

          • The Strand - 2300 ft

          Golf courses and Country clubs

          Local attractions

          • Botanic Gardens - 1.4 mi
            Anderson Park, Townsville
          • Billabong Sanctuary - 4.6 mi
            Bruce Highway, Townsville
          • Townsville Palmetum - 5.0 mi
            University Road, Townsville
          • North Queensland Military Museum - 1.7 mi
            Jezzine Barracks, Townsville
          • Townsville Town Common Conservation Park - 4.7 mi
            Cape Pallaranda Road, Townsville

          Near the hotel

          • Reef HQ - 900 ft
            2-68 Flinders Street, Townsville
          • Museum of Tropical Queensland - 1500 ft
            70-102 Flinders Street, Townsville
          • Maritime Museum of Townsville - 2300 ft
            42 - 68 Palmer Street, Townsville
          • Queens Gardens Townsville - 3600 ft
            Corner Paxton Street and Gregory Street, Townsville
          • Perc Tucker Regional Gallery - 800 ft
            Corner of Denham and Flinders St, Townsville
          • Jourama Falls - 1800 ft
            Townsville, QueenslandAustralia
          • The Strand - 2800 ft
            The Strand, Townsville

          Restaurants nearby

          • Cowboys Leagues Club - 100 ft

            Address: 355 Flinders Mall

            66% likes this, based on 71 reviews
            Cuisine: Australian

          • Shiraz Restaurant & Bar - 100 ft

            Address: Level 1, 334 Flinders Mall
            Phone: +6174729007

            67% likes this, based on 15 reviews
            Cuisine: French, Contemporary, Australian
            Price Range: USD 2 - USD 42

          • The Balcony Restaurant - 500 ft

            Address: Upstairs 287 Flinders Street
            Phone: 07 4771 2255

            62% likes this, based on 74 reviews
            Cuisine: International
            Price Range: USD 8 - USD 41

          • A Touch of Salt - 300 ft

            Address: 86 Ogden Street
            Phone: 07 4724 4441

            69% likes this, based on 127 reviews
            Cuisine: Contemporary
            Price Range: USD 17 - USD 34

          • Millie J and Co. - 200 ft

            Address: 334b Flinders Street

          Hotel information
          • Check-in:
            from  3 pm
          • Check-out:
            until  11 am
          • Year renovated:
            2010
          • Number of floors:
            20
          • Number of rooms:
            200

          Hotel Awards

          AustralianHOTEL AWARDSHighly RecommendedTownsvilleGrand Chancellor Townsville

          According to guest reviews, the hotel has been rated as
          Best Family Hotels in Australia

          Use Badge

          Hotels nearby
          Cities nearby

          Grand Chancellor Townsville Reviews

          Guest reviews are submitted by our customers after their stay at Grand Chancellor Townsville

          Average guest rating

          8.0out of 10
          Fabulous
          Based on 39 reviews

          Rating by category:

          Location
          7.3
          Rooms
          7.4
          Service
          7.5
          Value
          6.7

          Guest reviews

          • Group of friends
            8.8

            I enjoyed the service, and the view from the room was excellent. The room service meal we had was also excellent. The room was quite large and the beds and pillows very comfortable.

            Ther was construction noise due to redevelopment of the city mall from 7.30 am and the airconditioning was also a bit noisy

          • Family with children
            7.8

            The lady that was there when we first arrived was extremely friendly & helpful. There was also a gentleman with her and they gave us lovely advice & directions to the Mag Island ferry. Also offered the valet service. She made us feel very welcome and at home - it was late Thursday night, 28 April 2011. I think I saw her once more during our stay, she gave us a very good first impression not only of the hotel & staff but also of the people of Townsville. Loved the hard & soft pillows in the room. Liked the internet connection in the room and that there was a choice of physical (wire) and remote connectivity. Liked the mini bar. Liked that the safe was big enough to put my laptop into.

            Didn't like that there weren't valances on our single beds for the duration of our stay. Didn't like that the bed hindered access to the cupboard (not too much one can do about it though, given the room shape I suppose). Would've liked fresh (body) towels every day, not just on the days that I put my used towel on the bathroom floor. Didn't like that I booked a standard double room (with 2 double beds), but ended up with a room with 2 single beds.

          • Family with children
            6.2

            Clean room, room attendants were good!

            False fire alarm at the middle of the night!!! It scared the hell out of me and my family!

          • Family with children
            10.0

            Room interior and Hotel design

            none, except for the locals you could hear screaming from the mall below at 3.30am even from the 18th floor??

          • Group of friends
            10.0

            the great service. I used the valet service which was gerat as I don't know the area nor where I could have parked

          • Family with children
            7.0

            the pillows and the brekfeast

            paying for our car to be parked and it was left out on the street

          • Single
            6.6

            Decor was dark and dismal. Dining room over air conditioned

          • Single
            6.6

            I had great views from my window and it was centrally located.

            I don't think it was worth $159.00 a night. I thought that it was worth about $120. In fact, when I booked, I was sure that I was paying $150 a night and was quite surprised when I paid my bill. Also, when I arrived, I asked to be downgraded to just one person, accommodation wise as I thought that this would save me a bit of money and was told that I could not. I thought surely, this could have been organised and because of this I won't go back to this hotel.

          • Older travelers
            7.8

            It was very quite and relaxing. Customer service from staff was excellent. Which is lacking in many other hotels,retail, etc around Australia.

            Finding the mini bar empty on late arrival was disappointing. We were looking forward to relaxing with a nice cold drink when we arrived.

          • Group of friends
            7.4

            I had left my glasses and approx $350 worth of supporters clothing from the cowboys football clubin my room 703. After informing the Hotel they assured me they would look and return my call, which they have not o far?. Total value of the items left behind is around $1000, which includes three supporters shirts/jumpers. All I can infur that this type of service/theft has left a dirty taste in my mouth and I will never stay there again. I have informed other government departments of my concerns with your lack of or questionable lack of honesty.

          • Group of friends
            6.6

            Did not like the fact there is no accommodation for vehicles & had to pay for Valet service to secure my work vehicle. Will not be staying there again for this ONLY reason

          • Single
            7.0

            Room service was available at 6.15am, cafe staff very helpful for meetings

            The mini bar was empty not even a bottle of water, I wont pay $3.00 for a waiter to bring me up water.

          • Single
            9.2

            The Service was impecible. All employee's were very polite. I liked the fact that staff were available 24hrs if you required their assistance.

            I didn't like that they didn't supply a plastic jug for water, I had to order water. They didn't have any cutlery in the room other than spoons to make a cup of tea etc for customers who prefered to buy food and bring to the motel.

          • Family with children
            8.8

            The rate was pretty reasonable and in the city.

            The rooms are very small.

          • Family with children
            10.0

            Good clean accommodation central not too expensive

          How to reach hotel

          hotel Grand Chancellor Townsville Hotel Townsville location
          Show big map »

          Hotel Address:

          334 Flinders Street, Townsville, Australia, 4810

          Get directions
          City Center
          • Townsville
            3.6 mi
          Airports
          • Townsville International (TSV)
            3.5 mi
          Restaurants
          • Cowboys Leagues Club (cuisine: Australian)
            100 ft
          • A Touch of Salt (cuisine: Contemporary)
            300 ft
          Parks
          • Reef HQ
            900 ft
          • Museum of Tropical Queensland
            1500 ft
          Beaches
          • The Strand
            2800 ft
          Hotel information
          • Check-in:
            from  3 pm
          • Check-out:
            until  11 am
          • Year renovated:
            2010
          • Number of floors:
            20
          • Number of rooms:
            200

          Hotel Awards

          AustralianHOTEL AWARDSHighly RecommendedTownsvilleGrand Chancellor Townsville

          According to guest reviews, the hotel has been rated as
          Best Family Hotels in Australia

          Use Badge